Refund policy

RETURN AND REFUND POLICY
Our return policy lasts 30 calendar days from the date you receive your order. If more than 30 calendar days have passed since delivery, unfortunately we cannot offer you a refund or an exchange under your right of withdrawal.
The customer is responsible for any reduction in the value of the product resulting from handling beyond what is necessary to establish its nature, characteristics and functioning.
Certain types of products are excluded from the right of withdrawal. Perishable goods, such as food, flowers, newspapers or magazines, cannot be returned.
For health protection and hygiene reasons, sealed products that have been unsealed after delivery cannot be returned either. Hazardous materials, flammable liquids and gases cannot be returned.
ADDITIONAL NON-RETURNABLE ITEMS
Gift cards
Downloadable software products once the download or activation process has started, with the customer's prior consent
Personalized products or products made to the customer's specifications
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
PARTIAL REFUNDS (IF APPLICABLE)
Partial refunds may be granted where the product has decreased in value due to use or handling beyond what is necessary to determine its nature, characteristics and functioning, including:
Books with obvious signs of use beyond simple inspection
CDs, DVDs, software, video games or similar media that have been damaged or deteriorated for reasons not attributable to shipping
Any item that is not in its original condition, is damaged or is missing parts for reasons not due to our error
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email confirming that we have received the returned item. We will also notify you whether your refund has been approved or rejected.
If approved, your refund will be processed using the same payment method used for the original purchase, within a maximum of 14 calendar days from the date we are informed of your withdrawal request. However, we may withhold the refund until we have received the returned goods or until you provide proof that you have sent them, whichever comes first.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you have not received your refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted to your account.
If you have done all of this and still have not received your refund, please contact us at:
mypedalbeast@gmail.com
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, email us at:
mypedalbeast@gmail.com
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you will receive store credit for the value of the returned item. Once the returned item is received, a gift certificate will be issued to you.
If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, any refund will be issued to the person who made the original purchase.
SHIPPING
You are responsible for the direct shipping costs of returning your item, unless the return is due to our error or a defective product. Original shipping costs are non-refundable, except where required by applicable law.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If you are returning a high-value item, we recommend using a trackable shipping service or purchasing shipping insurance. The customer remains responsible for the returned product until it is received at our facilities.